Our Policies

Terms & Conditions, Refund Policy, Pricing & Promotion Policy.

Terms And Conditions

Terms of Service Agreement Last updated: 18th May 2019. The parties bound by this agreement are: 1. Developer (aka “Web Developer”) - refers to anyone offering services such provided under Truehost Cloud Marketplace 2. Client (aka Buyer) – This refers to anyone seeking the services offered under Truehost Cloud Marketplace offered by Developers. 3. Truehost Cloud (aka “Truehost” or “We”) Services offered via this platform include: Web Design, Web Content Development, Search Engine Optimisation, Digital Marketing, App Development. Truehost Cloud Marketplace (aka Marketplace)is the online platform provided by Truehost to Developers and Clients so as to enable them to offer or get Services offered via the platform through http://www.truehost.co.ke/marketplace. By using the services in the site you confirm your obligation to comply with our Terms of Service, Privacy Policy and any other guidelines posted on the Site. For the sake of clarity, the Truehost Cloud Marketplace Privacy Policy and Refund Policy serves as an integral part of this agreement. If you do not agree with all of the provisions of this agreement, you cannot use the Services. To remove any doubt, in the event of any conflict or discrepancy between these Terms of Service and any other provisions and/or terms and/or otherwise between Truehost Cloud and you, the provisions and the terms of these Terms of Service will prevail. Please feel free to contact us with any questions regarding the content of this agreement. 1. The platform a. Platform Purpose –Truehost Cloud provides a platform that allows web developers to display their portfolio and pricing for services to potential clients in need of the services. The services provided in this platform include: Web design, Web content development, Search Engine Optimisation(SEO), Graphics design, Digital marketing and App development. b. Payment – In order to gain access to the services, payment should be completed by the clients for the services offered as stated on the platform. Truehost Cloud will receive payments and process refunds according to our Marketplace Refund Policy. We will act as the payment channel between the Developer and the Client to ascertain service delivery within the stated time frame. c. Range of charges - One of the objective of Truehost Marketplace is to try and regulate the web design industry by facilitating the fare pricing of services in the industry. As such, we set sh20000 (twenty thousand shillings) as the highest amount a client in this market place should play for services. We therefore advice all developers to ensure their pricing doesnt exceed this range. Prices that do will be truncated back to fit within the range of at most sh20000 without consultation. d. We reserve the right to pull down your jobs if we find it not fitting to the standards of the platform. We will unpublish non-complaint posts without notice. 2. Accessing your account a. Account Access – For you to participate in the Marketplace as a developer or a buyer of services, you must register an account at https://www.truehost.co.ke/marketplace. By opening up an account you agree to receive communication from Truehost regarding your account, including email messages about your experience with our service, and features you can use. b. Account Information –You agree to fully and accurately provide the information requested by us when setting up your Account and to regularly update such information. If a developer provides false information in an effort to secure clients, the developers account will be suspended and the order of the misled client withdrawn and offered to other developers. c. Product Information– Before a developer delivers a service, the client will provide information that will help create the end product. The information provided can be changed by the client on request before development is completed provided this is what is agreed with the developer. Truehost is not responsible for the content you provide for your website nor as to the Account. The client is solely responsible for the accuracy and appropriateness of all data and content of your End Products; including name, taglines and details. Truehost will not be held responsible for inaccurate information and any potential damages caused by such inaccuracies. d. Hosting of your data– You hereby grant Truehost a worldwide, royalty-free, non-exclusive license to have the information you use to specify the end-products created. 3. User responsibilities a. Legality of Activity –You accept your sole responsibility for all of your activities using our Site, including content you submit or share via Truehost Marketplace. You will not use our Services for any illegal purpose. You are responsible for ensuring you do not violate the laws of your jurisdiction, including but not limited to copyright, IP, trademark, design patent and related laws. Truehost Cloud can determine in its sole discretion whether or not an Account is in violation of any of its policies. Violation of any of these policies can result in User information tracking with such information being stored to identify the offending user. Offending User can be permanently restricted from holding an account or using the Services. If Truehost reasonably determines that your Account is being used for illegal or fraudulent activity, then your Account can be immediately terminated. We can also report you to law enforcement officials in the appropriate jurisdictions. b. General – In addition, you agree to all of the following: 1. You hereby confirm that you are at least 18 years of age and will not use Truehost Services or End Products for any unlawful purposes or to conduct any unlawful acts, including fraud, embezzlement, money laundering or to impersonate another person. 2. You will not imply or claim that you are affiliated with or endorsed by Truehost Cloud without our express written permission. 3. You will not access the Services or the Account by any means other than through the interfaces provided by Truehost and you will not attempt to or actually override or sabotage our security. In addition you will not attempt or engage in any action that directly or indirectly interferes with the proper working of or places an unreasonable load on Truehost infrastructure. 4. You agree that Truehost Cloud will not be responsible for any loss or damage of any sort, directly or indirectly, incurred as a result of using or clicking any third-party links appearing on our Site. 5.You are not allowed to request for creation of End Products via Truehost Cloud Marketplace that are: pornographic, sexually explicit, violent, reasonably likely to cause harm, or that could be reasonably considered as slanderous or libelous. 4. Fees a. We do not charge any fees for registering an account at Truehost Cloud Marketplace b. We implement a 15% charge on the amount remitted by a client through our platform for purposes of: 1. Fund transfer & Remitance charges - 5% (charged by payment companies) 2. Project Handling Fee - 10% - A service fee by Truehost Cloud 5. Termination Policy a. Cancellation by Truehost – These Terms of Service will remain in full force and effect at any time while you use Truehost’s Platform or our Services. We can suspend or terminate your rights to use our Services at any time at our sole and absolute discretion, including, without limitation, for any use of the Site or Services in violation of this agreement. You understand that any termination of your Account can involve deletion of your Account, all information related thereof, and the End Products associated therewith from our live databases. b. Cancellation by User – You can decide to stop and request to cancel your Subscription Services at any point in time. The effective date and time for this cancellation will commence the moment you have issued the cancellation request. The effective date for cancellation will be effected within 7 days. 6. Other a. Disputes – Any formation or interpretation of this agreement and any disputes arising from it will be governed by the substantive and procedural laws of the Republic of Kenya. The exclusive jurisdiction and venue for actions related to the subject matter hereof will be the courts located in Kenya, and you hereby submit to the personal jurisdiction of such courts. b. Changes to this agreement – We can, from time to time, modify parts of this agreement. In such case, we will release a notice on our Site or send an email to our registered Users. Since such notices can be overlooked, we encourage you to frequently check this page for any changes. Your continued use of or access to the Services following the posting of any changes to this agreement constitutes acceptance of those changes. c. Privacy – Please review our Privacy Policy for any concerns regarding your privacy. d. Misc. –If we do not enforce any part of this agreement, it will not be considered a waiver and if any portion of this agreement is found to be unenforceable, the remaining portion will remain in full force and effect. 7. Customer Support For any questions regarding these Terms of Service, feel free to contact our customer service.

Refund Policy

coming soon

Privacy Policy

Truehost Cloud is a leading cloud computing company in Kenya. We make an effort to empower people in all walks of life via cloud computing services. At Truehost Cloud, we value your data and privacy and we look to build trust by keeping it safe. Our privacy commitments Our privacy commitments are indispensable to the way we do business every day. These apply to everyone who has a relationship with us - including Clients (logo, website, animation, and stationery) and Web site visitors. This is how our privacy commitments work: Secure Personal Information We keep your personal information safe and we always protect your privacy. We use encryption and other security safeguards to protect your data. Clients Loyalty We never sell your personal information for any purpose, to any third party. Understandable Language We fully disclose our privacy policy in a simple language that can be understandable to anyone. No Third Party Commitment Truehost Cloud has choices to use your information for marketing purposes, only after your approval. 24/7 Customer Support To provide best services, we want to hear from you. You can send us queries or feedback on our privacy policy. Personal Data We Collect Truehost Cloud collects data to work effectively and deliver you the best experiences with our services. You provide some of this data directly, such as when you create an account, submit a query on website design, ask to make an animated video, upload a document to make brochure, or contact us for support etc. We also use services from other companies to help us determine a location based on your IP address in order to customize certain services to your location. The data we collect depends on the services and features you acquire, and includes the following: Basic Information Your business name, email address and contact preferences. Your name, contact details and other personal information. Credentials We collect passwords and similar security information used for authentication and account access. Demographic Information We collect data about you such as your country and preferred language. Content: We collect content of your work and infrastructures when necessary to provide you with the services you use. This includes: the taglines of your logos, the content of your website, brochure, stationery, video and other work related documents. It also includes the content of your communications sent or received, such as the: Subject line and body of an email, Text or other content of an instant message, Audio recording and transcript of a voice message you receive or a text message you dictate. Additionally, when you contact us, such as for customer support, telephonic conversations or chat sessions with our representatives, may be recorded and monitored. You have choices about the information we collect. When you are asked to provide personal information, you may decline. But if you choose not to provide information that is necessary to provide a service, you may not be able to use some features or services. Payment Data: We collect data that is necessary to process your payment if you make purchases, such as your credit card number (payment instrument number), and the security code associated with your payment instrument. Usage Data: We collect data about how you experience with our services. This includes data, such as the web pages you visit, the search terms you enter, the features you use, and the items you purchase. This also includes data about your device, about the network, regional and language settings, including IP address, operating system, device identifiers, browser or other software you use to connect with our services. And it also includes data about the performance of our services and any complications you experience with them. How Truehost CLoud Uses Your Information We use your information in connection with providing our best services to you and, on your behalf, to your targeted visitors and customers. This includes providing you with customer support, which requires us to access your data to assist you. There are other specific ways we use your information are listed below: To manage our services We may use your data for our internal purposes to create and provide new services, features or content. To interact you about your project We occasionally send you communications regarding our services and your project (e.g. announcements, billing-related matters, welcome email and wishes, changes to our services or policies). To contact you for marketing purposes We will only do this if you have consented to our contacting you for this purpose. For example, sharing your project on our website, using your testimonials etc. To respond to legal appeals and prevent harm If we obtain a subpoena or other legal request from legal professionals, we may need to inspect the information we hold to dictate how to respond. Cookies We use cookies on the Truehost Cloud websites. Cookies are small tiny files which are stored on a user's device that you use to access our services. Each cookie has an expiry date after a certain period of time, depending on how and what we use it for. We use cookies for several reasons: To make our site easier to use. For security reasons. To provide you with personalized content. To improve our services. To advertise to you for better services. Legal Agreement All the rights of the finalized product has created and designed for Truehost Cloud clients who assigned us to do work for them. Truehost CLoud does not hold any rights of the work created. This provision is only permissible when the final payment has been received from the client. Our clients are free to register their logo created via Truehost Cloud under their company name or trademark. However, Truehost Cloud would not be responsible for the infringement of any design. We neither take responsibility of an event of a plagiarized name nor we provide registration services to our clients. Children Provisions Truehost Clould services are not proposed for and may not permissibly be used by individuals under the age of 13. If it comes to our knowledge that we have collected information from such a person, we may delete this data without any notice. Changes to Privacy Policy We will notify you of revisions to our privacy policy, in advance. We will also post the revised policies here, with an updated revision date. Contact Information If you have queries, concerns or suggestions related to our Privacy Policy and provisions, you may contact us via phone, chat or email

Copyright © 2019 Truehost Marketplace