Abuse Cases Guide

Due to increased cyber security issues, abuse cases are nowadays treated with special attention.

Abuse cases at Truehost Cloud are ONLY handled by the abuse team (a team of Truehost Cloud Cyber Experts + Partners), working from United States.

(Truehost Support Team have no access to Abuse cases and therefore they lack capacity to handle them.)

Contact

Truehost Abuse team

[email protected]

Detection & Investigation

Abuse cases are usually detected either by the Truehost or our Partners’ systems.

Every abuse case is usually subjected to an investigation to determine its scale, impact, source, and perpetrators. Some of these investigations are conducted with partnership with Cyber Security experts such as

Netcraft – https://www.netcraft.com/
Cloudflare – https://www.cloudflare.com
OVH – https://www.ovh.com
BrandProtect – http://www.brandprotect.com/
Phishlabs – https://www.phishlabs.com/
Risk IQ – https://www.riskiq.com/
Law enforcement bodies.
Truehost Cloud Cyber Team

Resolving Abuse cases

Truehost Cloud is committed to expedited abuse cases resolutions, however depending on the case’s scale, impact, source and perpetrators, the case may take more than 24 hours to resolve. During this time the affected service will be limited or suspended.

Resolutions

Abuse cases are resolved to any of the following outcomes.

Restore service to allow fixing (Service is restored to allow fixing by the client – applies in the minor abuse cases only)
Account Termination with file downloads (Client is banned from hosting the affected service but receives a download link to download the files)
Account Termination with no files (Client is banned from hosting the affected service with no file recovery option)

Frequently Asked Questions

How to avoid Abuse Cases?

Do not use nulled scripts
Keep your CMS installations like WordPress up to date.
Always use very strong password
Use an antivirus on any PC that runs Outlook or any other mail client.
Download images and other files from legit sites
Avoid copyright infringing materials such as ebooks, videos, music files, images e.t.c

Are there legal implication to abuse cases..?

Yes, Elite law enforcement agencies are always vigilant for abuse cases and their impact. These agencies have prosecuted some of abuse cases that amount to Cyber Crime.